Employment

San Francisco, CA 2015 – Present
  • Lead designer for mobile apps (Android, iPhone, and WATCH), overseeing UX efforts across product development teams to create a holistic user experience
  • Lead designer for growth, driving business expansion through improved onboarding experiences
  • Lead designer for enterprise-grade user management features to enhance security and reduce errors
  • Designing a range of features including analytics, data visualization, and reporting to help customers understand the performance of their teams and system
  • A primary contributor to PagerDuty’s in-development design system to improve UI consistency, accelerate development velocity, and empower teams to deliver better user experiences
Palo Alto, CA 2012 – 2015
  • Lead designer for the end-to-end user experience of creating, deploying, managing, and monitoring virtual machines and applications for the vCloud Suite (VMware’s flagship suite)
  • Collaborated with UX team to define new UX design standards for VMware’s flagship product (vSphere)
  • Ensured that vCloud Suite products acted, looked, and felt consistent across the entire user experience
Bellevue, WA Summer 2011
  • Directed research projects from research design through lab studies across seven products for the Office 2013 suite with a primary focus on touch interactions for mobile usage during this internship
  • Partnered with engineering and product management to translate research insights into action while balancing user needs with business objectives and technological realities
Web Designer University of Michigan
Ann Arbor, MI 2010 – 2011
  • Shaped information architecture for websites while evaluating accessibility and performing usability audits
  • Gathered functional requirements, designed, and developed Drupal-powered websites
Usability Analyst Library of Congress
Washington, DC Winter 2011
  • Conducted a heuristic evaluation and competitive analysis of the “Personal Archiving” section on digitalpreservation.gov and presented usability recommendations during this internship
  • Created usability testing protocols — including user tasks, scenarios, and post-test questions — to collect qualitative data and better inform the site’s design
Web Designer & Information Systems Coordinator CDS International
New York, NY 2006 – 2010
  • Managed the development of a tailored customer-relations management application that interfaced with the U.S. Department of Homeland Security SEVIS system with primary attention given to usability and interaction design
  • Designed, developed, and maintained the organization’s website architecture and content while analyzing site data to inform design and functional improvements
  • Oversaw all IT issues, staff training, and IT vendor/consultant relationships

Education

New York University, College of Arts & Science
New York, NY 2002 – 2006
  • Bachelor of Arts, Political Science & French, cum laude
  • Studied junior year abroad in Paris, France and attended Sciences Po

Skills